I.C · The Insurance Marketplace
Five distribution systems
How insurance reaches the customer:
Independent agency: the agent represents several insurers and is paid by commission (plus overrides when building a team). The agent is not tied to any one company.
Captive (exclusive) agency: the agent represents only one insurer. State Farm is the textbook example.
General agency: the insurer appoints a general agent for a territory, who recruits and trains agents and may receive allowances for office, advertising and training costs.
Managerial (branch office) system: the branch manager is a salaried employee of the insurer, and the company runs the branch directly.
Direct response: no agent. The insurer markets by mail, internet, TV or phone, and the customer applies on their own.
Remember
· Direct response = no agent; the customer applies directly.
· Captive = one insurer; independent = several insurers.
· In the managerial system the branch manager is a company employee.
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